When you think of marketing, you most likely think about ads and social media. You think of marketing as getting your product in front of as many faces as possible. Marketing is more than that. You must know what customers want your product and work with your team to find the best solution to whatever […]
What do you think of when you think of sales? Most likely you think about a used car salesman who isn’t completely honest. You might think of the annoying person that shows up at your door trying to sell you something you don’t need. If you’re a good salesperson it isn’t about that. Sales is […]
First off, what is customer success? How is it different from customer service? I didn’t know the difference before this week. Customer success is anticipating customer problems before they need help. You are optimizing the customer experience. Customer service is solving problems as they happen. What Do I Need to be a Customer Success Rep? […]